Tuesday, July 26, 2016

Kudos to Garmin

My GPSMAP 2012 is back from Garmin service. While traveling from Norfolk to the BVI it started saying "holding" when turned on. Garmin told me that this meant it had lost its software load and I should reload the software from an SD card. The problem was that the SD card slot had rusted out. They said that the only solution was to return the unit to Garmin for service. Out of warranty service on a GPSMAP is a flat rate of (if memory serves me correctly of $899.) I was surprised and pleased when Garmin waved the charge. Apparently the inside was so corroded that they sent me a new unit. Kudos to them, what great customer service.

Fair winds and following seas :)

No comments:

Post a Comment

Marine Directory Asia - A useful resource

---------- Forwarded message ---------- From: "Anthony Gates (MDA)" < anthony@mda-media.com > Date: Oct 21, 2017 3:54 PM Sub...