Amazon got a big leg up by pioneering ebooks and the Kindle format. Nots to mention Prime and Unlimited. But what have they done for me lately? The paperback deliver was late by a couple of days. Probably due to service disruptions caused by Covid-19. This morning out of the blue I got an email from Amazon. They gave me a store credit for the shipping cost without being asked. A good way to maintain customer loyalty.
Fair winds and following seas 😀