Thursday, September 1, 2016

Amazon FAIL the saga continues

You are now connected to Shubhankar from
Me:Do you have access to my previous chat history?
Shubhankar:Hello, my name is Shubhankar. I'm here to help you today.
Could you please tell me your issue.
I will be happy to help you.
Me:Downloading an email attachment
Shubhankar:Could you please provide me the link?
Me:I am not sure what you mean
I am sure you are a nice person but you can not help me. What I need from you is for you to contact someone who can help me. If yo give me 3 minutes to type I qill explain.
Shubhankar:Roger, I have read your previous chat conversation and as I understand that you received an attachment and you want to open on your kindle device but you are getting an error.
Me:Btw I have been an IT professional for 50+ years and write programs including for the Fire. This is a programming issue, not a customer service issue
Let me walk you through it. If you don't understand stop me.
Waiting for an OK from you. I am in Fiji so the Internet is slow.
Shubhankar:As I have checked that you are taliking about a file that is in GPX format.
Kindle device does not support GPX file. You can open this link in your PC.
Pdf, Pdoc files is supported on kindle device.
Me:Why? I don't ask you to support it. I ask to let me download it. Which you apparently choose not to let me do. This is not world class customer service.
I can use the file on other devices after I download it. Why do you care what I do with it?
Shubhankar:A member of our Kindle Specialist will need to help you with this. One moment for a transfer.
A Customer Service Associate will be with you in a moment.
You are now connected to Amazon from
Amazon:Hello, my name is Gowtham. I'll be happy to help you today.
Me:Hi Amazon from Does this mean you are a beautiful female warrior?
Hi Gowthan
Do you want to take a minute and review the chat history?
Amazon:Yes, please give me a minute, so that I can check with your previous conversation.
Amazon:Thank you for waiting.
You are referring to access the gpx file using your Kindle device, right?
Me:While you are doing that what you need to do is ask the Programming staff a simple yes no question. Do they block downloads based on file extention. If the answer is yes only a programming change can fix this for me. If no, there might be something else to do. I have already spent several hours trying to get the answer to that one simple question. I am not inclined to waste any more time until I get the answer.
Yes, the gpx file extension is apparently blocked for no apparent reason.
Amazon:You will be able to download all the attachments to your device.
However your Kindle device support any of the file formats which have apps in default to access the docs of AZW, AZW3, TXT, PDF, MOBI, PRC, DOC, DOCX, HTML5 and CSS3.
In this case an appstore Specialist is the best person to help you with this regarding the suitable app. Please wait while I transfer this chat.
A Customer Service Associate will be with you in a moment.
You are now connected to SHAN HARRISON from
Me:I wish that were true but it is not my experience. I can download all the "supported" file extensions but none of the "unsupported" ones.
SHAN HARRISON:Welcome to Amazon .
I'm Shan Harrison, and I'll be glad to help you today.
Me:Hi Shan
Me:I am using the Fire email app and it is blocking downloads of "unsupported" file types. Why do I need to get another app? It is a problem with the programming of you email client.
You are now reconnected with SHAN HARRISON.
SHAN HARRISON:Hello, my name is Shan Harrison. I'm sorry your previous chat disconnected. I will try and pick up where you left off.
Ran out of internet time
SHAN HARRISON:I would have to transfer your chat to the appropriate department that can resolve your issue. It'll just take a minute. Please stay connected.
A Customer Service Associate will be with you in a moment.
You are now connected to Chinmay from
Chinmay:Hello, my name is Chinmay. I'll certainly try to help regarding your concern.
Chinmay from has left the conversation.

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