Newegg Fails

I was delighted when I purchased an ASUS G74 Series G74SX-XN1 Notebook Intel Core i7 2630QM(2.00GHz) 17.3" 12GB Memory DDR3 1333 500GB HDD 7200rpm DVD Super Multi NVIDIA GeForce GTX 560M from Newegg on their Black Friday sale.  It is a great machine and I was having a lot of fun with it when the screen started to fail.  So I contacted Newegg and they said sure, it is covered by the warranty, send it back and we will take care of it.  So I do, and two weeks later they tell me that they will not honor the return because I didn't return the cardboard box.  What BS.  So now I am going to have to wait another week to get it back and then return it to ASUS for service.  Well Newegg, you just lost a loyal customer over a cardboard box.  I how you are happy.